60 Day Money Back Guarantee
Our products work!
We offer an unsurpassed satisfaction guarantee, so if you haven't tried them before, you can try any of our products for a whole 60 days, to see the results for yourself!
We guarantee that our products won't just add to the shelf full of half used products you have already tried!
Unlike most guarantees you see, we don't put lots of stipulations on ours. As long as:
- This is the first time you have purchased the product
- They were purchased directly through this website
- You contact us within 60 days of your first purchase (please note, you must contact us before returning any products)
Please just keep all original packaging (jar, bottle, tube etc), as we you will need to return these, even if they have been used
To put it simply......We guarantee for 60 days, that if for any reason whatsoever, you are not delighted with your purchase (perhaps it just didn't suit your horse or dog), we will offer you a full refund of up to two of the same product (from your first order)- no questions asked.
How many horsecare and dog care products have you bought recently with a similar guarantee?
If you aren't happy with your purchase
We will refund the full purchase price of the product, up to a maximum of two of the same product from your first order (excluding any postage costs). We can't be fairer than that!
To Obtain A Refund
Please contact us on 01427 811765 for a returns number before returning any products
This must be requested within 60 days from the original purchase date, and the products subsequently returned to us within the next 7 days. It doesn't matter how much of the products you have used, but you must return all used and unused product with original packaging..
You are responsible for the full postage costs of returning the used/unused products, and we also recommend that you also obtain a proof of postage.
We will process your refund within 2 working days of receipt of your returned products, though if you paid by card, please allow another 5 working days for it to appear on your statement.
Please note, this guarantee only applies to purchases made directly through this website