Terms & Conditions
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About Us
This web site is owned and operated by Aromesse Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Aromesse Ltd Croftbarn Blyton Carr, Gainsborough Lincs DN21 3EN United Kingdom Phone: 01427 811765 Fax: 01427 610903 Email: sales [at] aromesse [dot] com VAT 17.5% 845 6487 85 Company number: 4607142 |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa, MasterCard and Amex. Payment is taken at the time of ordering. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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Shipping And Handling
We ship our products worldwide: UK ORDERS: Delivery is FREE for all orders delivered within the UK. Most orders are despatched within 1-2 working days, and are usually sent through first class Royal Mail or Royal Mail parcel delivery. Orders over £100 may need signing for. Please allow a total of 5 working days for delivery. INTERNATIONAL ORDERS Shipping is charged based on weight for air mail delivery to any country in the world. You will be able to see the total of your order including shipping before you are asked to confirm your order. Orders are normally despatched within 1-2 working days, and delivery usually takes 1 to 2 weeks to most countries. Please note: Some countries charge import taxes and duties for goods brought into the country. You are responsible for paying any taxes and duties and duties incurred, and for checking that the products you order are allowed to be imported into your country. Please check with your customs department before ordering if you are unsure. |
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Delivery Schedule
All orders are usually processed and despatched within 2 working days (our working days are Monday - Friday). UK ORDERS are usually sent through first class Royal Mail or Royal Mail parcel delivery. Please allow a total of 5 working days for delivery. Orders over £100 may require a signature on delivery. INTERNATIONAL ORDERS are usually shipped by air mail, and delivery usually takes 1 to 2 weeks to most countries. Large orders may be split into more than one parcel, due to airm mail weight restrictions. Please allow a total of 3 weeks for delivery before contacting us, to allow for customs delays. DAMAGED GOODS: You must inform us within five working days from receipt if the goods are lost or damaged in transit. Please quote your order number in all correspondence. |
| Tax Charges For orders made from, or for delivery to the UK or the European Union, 17.5% VAT is added. All other orders are tax free. |
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Credit Card Security
Our site features a secure system of credit card authorization and payment using Actinic Payments (Creditcall). Before you are asked to enter any credit card information, you are connected to a secure server, and your payment information is encrypted using 128 bit encryption. This ensures safe transmission and privacy of all your card details. Your payment information is not stored on our computers. |
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Guarantee
Our products work, and with our unsurpassed guarantee, you can try any of our products entirely risk free, to see the results for yourself. To put it simply......We guarantee, that if for any reason whatsoever, you are not delighted with your purchase (perhaps it just didn't suit your horse or dog), we will give you a full immediate refund - no questions asked. If you aren't happy with your purchase, you must contact us for a returns authorisation number before returning any goods. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01427 811765 (International +44 01427 811765) or fax us on 01427 610903 or write to us at Croftbarn Blyton Carr, Gainsborough Lincs DN21 3EN United Kingdom |
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Privacy Policy
Your privacy on the Internet is of utmost importance to us, which is why we have made ordering from aromesse.com safe, private and secure. Your payment information is not stored on our computers. We also do not exchange, sell, or pass on your personal information to any third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. |
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Returns Policy
In addition to our money back guarantee terms Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
