Aromesse - Natural Dog & Horse Healthcare

FAQ's

General FAQ's

How long have you been selling these products for?

We have been selling our products for over 7 years, and have thousands of customers including; individual customers, racing stables, dog groomers, vets, tack shops, dog breeders, kennels, stud farms, livery yards, riding schools & rescue centres.

How does your money back guarantee work?

We guarantee all of our products with a 100% no quibble money back guarantee. We want you to be able to try our products on your animals, and there are no conditions attached to this guarantee. You can read more about it here.

Do you offer samples?

We only occasionally have samples available, and we tend to offer these first to people who have signed up to receive our newsletter.
We do however offer all our products with a 100% money back satisfaction guarantee, therefore you can try a full size risk free.

Ordering FAQ's

Do you Ship Internationally?

Yes. We send international orders daily to customers across the world.
We have thousands of satisfied customers worldwide.

The only country we can't send to is New Zealand. Unfortunately we have had to stop sending orders to customers in New Zealand due to MAFF veterinary import restrictions. We apologise for this, as we know there will be a lot of disappointed customers in New Zealand, and we too are disappointed that we can no longer help dogs in New Zealand.

How much is shipping?

Delivery for all UK orders is free.

Shipping for international orders is charged based on weight (at a subsidised rate). You can see the cost of shipping before you are asked to confirm your order by adding items to your basket first.

Product FAQ's

Can I use your products instead of treatments from my vet?

We are legally not allowed to sell you any product that is designed to treat any specific condition, therefore we recommend that you always follow the advice from your vet.

There are however vets who recommend our products to their clients, to use in conjunction with their treatment.

Can you use your products at the same time as treatment from the vets?

Our products are entirely safe to use in conjunction with treatment from your vet, with their agreement.

Can I use your products on other animals?

Our products have been designed to be used on the animal they are sold for.
We currently have products for Cats, Dogs and Horses.

Can your products be used on young animals?

Our Petnat products are all safe to be used on puppies over 12 weeks of age. Our Equinat products are all safe to be used on foals over 16 weeks of age.

Are your products safe to use on pregnant animals?

Are products are generally suitable for using on pregnant bitches and mares, however please check with the individual products FAQ's on each product page to confirm this.

If your horse/dog is nursing young, please do not apply any of our products (excluding colloidal silver) to any area where the foal or puppies might ingest it. Colloidal silver however is safe to use on young of any age.

Product specific FAQ's

For specific FAQ's relating to an individual product, please visit the products own page, and click on the FAQ tab.